Not satisfied? Tell us.
Satisfied? Tell your friends.
Roland Matthew Bautista
04:25 07 Mar 26
Sonia helped me so much getting connected to the internet. She has the willingness to go above beyond helping the customer. I can really tell that she loves what she does and care about the customer and their satisfaction. Excellent job, Sonia. Thanks a lot!
s t l
06:18 06 Mar 26
今天联系了客服 Anthony 处理 WiFi 问题，回复很快，态度也特别耐心，整个过程讲解得很清楚，很快帮我解决了网络连接的问题，服务体验非常好，值得好评！
Erick S.
14:24 05 Mar 26
Wow! From calling up to getting connected on Opticomm, I was up and running in 45 min. The staff are patient and guide you through the steps. Their network is surprisingly speedy and network routing seems pretty good. Shout out to Bhavya.V in particular who has kept in touch with me to ensure everything has been running smoothly. She didn’t try to sell me something I didn’t need which is refreshing from a RSP. When I’ve had to call up for assistance, they answer pretty quick. Keep up the great work! I’ll happily recommend this company!
Jh Yu
05:28 05 Mar 26
After we moved into our new apartment, the building’s partnered provider, RUSH BROADBAND, told us we could only use a phone line, and they couldn’t even find our address in their system, so it was really hard to get the service connected.On a friend’s recommendation, I contacted Occom and Locky helped us set it up. I didn’t expect that everything would be connected, activated, and fully installed within just one day. The internet speed is super fast, and their China–Australia fast route also made a noticeable difference — gaming latency is much lower now.Huge thanks to Occom for providing such an efficient and convenient internet service！
Xin Su
09:10 04 Mar 26
客服Anthony服务非常专业，态度超棒很耐心地教我每一步怎么做，很高效地帮我解决了网络连接的问题！
Penh xinzhou
10:00 03 Mar 26
之前用Telstra的网络挺卡的，后来快到期了就换了Occom的网络，当天下单Locky就来上门安装了非常专业，现在用着超级流畅。book了500的速度，结果测出来的速度更高，加上中澳快线打游戏快到超标，服务也非常好，每天都有客服实时回复。Occom上大分！
Rajwinder chhina
08:28 28 Feb 26
Sonia called me to help set up the WiFi. She was kind, caring, and had so much patience while assisting me, especially since I’m not very comfortable with technology. I’m very happy with her service and truly appreciate all her help.Thank you so much, Sonia, for being so patient with me!
Ramandeep Romana
06:36 27 Feb 26
We are very happy with their service. The staff specially Jatinder is very helpful and supportive. He explained us everything in great depth and fulfill all our requirements. We are highly recommended them for internet services.
Ling Zhong
01:08 27 Feb 26
客服小姐姐很有耐心，帮我解决了问题，非常感谢她！用了他们的服务很多年了，非常值得信赖～
Enqi Yang
09:28 26 Feb 26
我刚到布里斯班一周，都没有解决好网络，买的年卡都用了10多个G了。联系Locky姐第一时间上门当天帮忙开通安装好，速度快到超标～用中澳快线打游戏超级流畅体验超好！！这样的客户服务很值得！！
Refer Your Friends to OCCOM
- Who can participate in the event?
- Referrer: OCCOM existing customers
- Referee: OCCOM new customers
- Event time: from now until September 30th, 2024
- Details：
- Both Referrer and Referee will receive a $40 reward for each successful referral.
- How to refer friends to OCCOM?
- Option 1: provide your friends’ Emails in below website: https://testing84temp.occom.com.au/refer-your-friends/
- Option 2: forward the event introduction by Email, WeChat or SMS, and tell your Account ID, mobile number or Email address to your friends
- How to register with OCCOM?
- Option 1: if you have received a referral link from your friends, please simply click it to register.
- Option 2: contact OCCOM sales team through below channels, and tell us your friend’s Account ID, mobile number or Email address:
- 1300 200 999
- LiveChat: https://testing84temp.occom.com.au/lc
- WeChat: OCCOMAUS
- How to receive the reward?
- Referrer: refund to Referrer’s bank card or bank account after the referred service is activated for 40 days.
- Referee: refund to Referee’s bank card or bank account after the referred service is activated for 40 days.
- Other terms and conditions：
- The referred service should be one of below products：
- If the Referee can only sign up products other than above mentioned fibre products, such as ADSL2+ or mobile, the reward is $10 per referral.
- The referral is invalid if referrer or referee's service is cancelled within 40 days since the referred service activation day.
- This promotion cannot be used in conjunction with other offers, promotions or discounts.
- OCCOM staff and dealer are not eligible for this program.
- OCCOM reserves the right of all final interpretation of this promotion.
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