Not satisfied? Tell us.
Satisfied? Tell your friends.
Xiangyu Wang
03:07 04 Sep 26
办community Fiber 几天都不能连接上，各种联系客服，感谢Phoebe的有效沟通和积极解决方案，虽然还在继续解决问题，但是看到了能连上网的希望，没有Wi-Fi真让人崩溃
高跃航
03:21 27 Aug 26
特别好的体验，客服stella服务非常耐心，解答问题很及时，顺利的处理了我的诉求
李湫
10:49 19 Aug 26
Huge thanks to the customer service rep Nia for helping me switch my network and upgrade my plan. I got the activation confirmation email the very next day! 📧and help me fix no Internet, Hope everything stays smooth from here. Definitely coming back to occom next time!
soli L
08:52 16 Aug 26
Anthony 客服态度非常好，回复及时又耐心，遇到问题都会认真帮忙解决，整个沟通过程很愉快，服务非常满意！简短真诚！客服非常专业，服务态度很好，回复速度也很快，有问必答，问题很快就解决了，给个好评！必须给客服点个赞！服务热情、耐心又细心，沟通起来特别舒服，处理问题也很高效，整体体验非常棒！
Durga Shaha
00:26 09 Aug 26
I had a great experience with Aman from the internet service provider. He was very professional, helpful, and patient throughout the entire process. He explained everything clearly, responded promptly to my questions, and made sure the issue was resolved efficiently. His friendly attitude and excellent customer service really stood out. Thank you, Aman, for your outstanding support!
Guo Mike
02:24 08 Aug 26
非常好 服务特别到位 客服Tina C回复的速度很快 有问题也回答的好 效率非常高！有耐心 有礼貌！好拼！
Sana Qaderi
23:21 06 Aug 26
Nishant provided outstanding customer service. He was very kind, patient, and supportive throughout the whole process. He took the time to answer all my questions and helped me with everything I needed. I truly appreciate his professionalism and kindness. Thank you so much, Nishant! Highly recommended!
Liese Lee
11:00 02 Aug 26
非常好，超級有耐心、一步步教我處理和設置網絡
XQ
01:56 14 Jul 26
今天我家电视连接不上网络。经过客服Phoebe详细指导解决了问题。谢谢。
Alisha Bhattarai
08:35 06 Jul 26
I had a great experience with the customer service with Bhavya during my phone call to join the internet service. She explained everything clearly and patiently, making the whole process easy to understand. She was professional, friendly, and answered all of my questions thoroughly. Her excellent communication and helpful attitude made the experience smooth and pleasant. I am very satisfied with the service she provided and would rate my experience 5 out of 5.
Refer Your Friends to OCCOM
- Who can participate in the event?
- Referrer: OCCOM existing customers
- Referee: OCCOM new customers
- Event time: from now until September 30th, 2024
- Details：
- Both Referrer and Referee will receive a $40 reward for each successful referral.
- How to refer friends to OCCOM?
- Option 1: provide your friends’ Emails in below website: https://testing84temp.occom.com.au/refer-your-friends/
- Option 2: forward the event introduction by Email, WeChat or SMS, and tell your Account ID, mobile number or Email address to your friends
- How to register with OCCOM?
- Option 1: if you have received a referral link from your friends, please simply click it to register.
- Option 2: contact OCCOM sales team through below channels, and tell us your friend’s Account ID, mobile number or Email address:
- 1300 200 999
- LiveChat: https://testing84temp.occom.com.au/lc
- WeChat: OCCOMAUS
- How to receive the reward?
- Referrer: refund to Referrer’s bank card or bank account after the referred service is activated for 40 days.
- Referee: refund to Referee’s bank card or bank account after the referred service is activated for 40 days.
- Other terms and conditions：
- The referred service should be one of below products：
- If the Referee can only sign up products other than above mentioned fibre products, such as ADSL2+ or mobile, the reward is $10 per referral.
- The referral is invalid if referrer or referee's service is cancelled within 40 days since the referred service activation day.
- This promotion cannot be used in conjunction with other offers, promotions or discounts.
- OCCOM staff and dealer are not eligible for this program.
- OCCOM reserves the right of all final interpretation of this promotion.
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